FAQ

Shipping

All shipping within Australia is FREE for orders over $75 :-) This is for any number or weight of pieces. Go mad and shop away! All items will be packed and posted to you within 48 hours, if not the same day! I use Sendle couriers ( www.sendle.com) and where possible I will send you the tracking number and include your email so that you can track your delivery. 

Shipping overseas - this is a flat rate. If you are wanting multiple pieces then lucky you! No extra to pay. 

Packing

All items are carefully wrapped and box packed for posting. I have custom made, bespoke packaging for some pieces that has been made specifically with eco friendly materials and production to ensure your order reaches you safely via Sendle couriers. Other items are carefully wrapped to ensure its safe delivery. Whereever possible I reuse and recycle packaging material so you may notice that The packaging has had a journey or two before it came to you. That just means it's a veteran of keeping items safe in the mail and it would love for you to reuse it again. 

Gift Wrapping

Sending a gift to a friend? Just let me know and I will make sure your parcel looks beautiful. I can add in a note too so let me know what you would like me to write. 

Product Care

As with all ceramic tableware they are designed for everyday use. That said, it's good to remember to take care to avoid breakages or pieces getting chipped. The best way to keep your ceramic tableware in as new condition is to hand wash after use. I totally get that this often is not likely to happen, so I fire all my pieces to the high temperature of 1240 degrees so it is OK for the piece to go in the dishwasher. Be mindful of how you stack your pieces and be aware that depending upon the dishwasher chemicals used, you may find that over time the glazes can become dulled.

If your cup has any gold lustre then I would definitely hand wash as gold lustre does not like going through the dishwasher and is likely to fade or come off completely. Definitely do not put gold lustre into the microwave - gold is a metal! In fact I would not recommend putting any pieces in the microwave. If your cuppa goes cold, go mad, make yourself a fresh one.

Ceramic pieces can suffer from thermal shock if they go from hot to cold or vice versa too fast - this can cause cracks.

Basically whilst your pieces are fairly robust they are also a little bit fancy and like the extra TLC. 

Buttons 

All of our travel cups have little buttons on the side, WHY ? The addition of my unique and very cute little finger buttons slows the heat transfer from your cuppa making your cup comfortable to hold. 👏👏👏

Ever wondered how it’s made?

Once the cup is thrown, dried to leather hard and trimmed its time for the finger buttons to be added. They are each individually shaped and the back of them are scored and brushed with magic water. I then hold the cup to determine the best position for the optimum hand feel. These points are then scored and brushed with magic water. I fix the finger buttons with a wiggle, press, wiggle and smooth away any excess clay. They are then stamped with a symbol with one of my handmade stamps. Again any excess clay is them smoothed away. It’s a lot of extra steps and processes but oh so worth it to make your cups everyday use that little bit more special! Yeah I could just put a silicone band on but hey, that’s not pretty!

Tree Donations 

We Donate a tree with One Tree Planted for every cup that leaves the studio, as of July 2019 we have planted over 2000 trees together 

Currently, we are planting trees in the Amazon rainforest. This reforestation project is located in the Madre de Dios region, home to over 10 percent of the world's bird species. The goal is to restore and protect the "buffer zone" between Tambopata National Reserve, Bahuaja-Sonene National Park, and the city of Puerto Maldonado. This area has been identified as a high risk zone for deforestation and degradation due to unsustainable agricultural practices in the region. Planting trees here will help conserve habitat for the Jaguar and hundreds of other species living in the protected areas, while providing sustainable livelihoods to local people